Return & Refund Policy

Thank you for shopping with BLNOU. We want you to be satisfied with your purchase. If your bag is not quite right, we offer a clear and straightforward return process.

1. 30-Day Return Window

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.

BLNOU is unable to process or authorize any return or refund request after the 30-day return window has closed.

2. Conditions for a Successful Return

To be eligible for a return, all bags must meet the following conditions:

Items must be unused, unworn, unwashed, and unaltered.

All original tags, labels, dust bags, straps, accessories, protective packaging, and product packaging must be included and intact.

Bags must be free from scratches, stains, makeup marks, pet hair, odors, perfume, smoke, or signs of use.

The item must be returned in the same condition in which it was received.

A valid proof of purchase, such as your order confirmation email, is required.

Returns that do not meet these conditions may be rejected or may not qualify for a full refund.

3. How to Initiate a Return

To start a return, please contact our customer support team at:

info@blnou.com

Please include your order number, the item you wish to return, and the reason for the return.

Once your return request is approved, our team will provide the correct return shipping address and detailed return instructions.

Important Note: Please do not send your item back to the sender’s address on the shipping package or to any address without prior authorization from us. Unauthorized returns will not be accepted and are not eligible for a refund.

4. Shipping Fees & Return Costs

Damaged, Defective, or Incorrect Items:
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Once verified, we will provide a solution, which may include a replacement, refund, or prepaid return shipping label.

Personal Preference / Change of Mind:
If the item does not meet your expectations, you ordered the wrong item, or you simply changed your mind, the buyer is responsible for the return shipping cost.

No Restocking Fees:
We do not charge restocking fees or processing fees for eligible returns.

5. Damaged or Defective Items

Please inspect your order carefully upon arrival.

If your bag is defective, damaged, or incorrect, contact us at info@blnou.com within 48 hours of delivery. Please include your order number and clear photos or videos showing the issue so we can evaluate the case and provide a suitable solution.

6. Non-Returnable Items

The following items are not eligible for return or refund:

Items that have been used, worn, damaged, washed, altered, or stained.

Items missing original tags, dust bags, straps, accessories, or packaging.

Items with perfume, smoke, pet hair, makeup marks, or other signs of use.

Personalized, customized, clearance, or final sale items, unless they arrive damaged or defective.

7. Refund Processing Time

Once your return package is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 5 to 7 business days.

Please note that your bank or credit card provider may require an additional 2 to 5 business days to post the refund to your account.

8. Contact & Business Details

For any questions about returns or refunds, please contact us:

Customer Support Email: info@blnou.com

Website: https://blnou.com

Company Name: RHONDA HOLLANDER HOLDINGS, LLC

Registered & Operating Address: 314 S. Federal Highway, Dania Beach, FL 33004, United States